Hi, I'm
Taniya
Customer Experience Associate
3+
Years Of Experience
5+
Projects Completed
10+
Portfolio Growth Scaling Initiatives
My Skill Set
Delivering compliance-driven financial solutions through client engagement, analytics, and digital banking transformation strategies
KYC/AML Compliance
Ensuring regulatory adherence through performing risk-based KYC verification, transaction monitoring, and implementing AML frameworks aligned with Canadian financial standards.
Client Relationship Management
Driving client retention by managing high-value portfolios, resolving service escalations, and delivering personalized financial solutions enhancing customer satisfaction.
Portfolio Analytics
Analyzing portfolio performance using Excel-based dashboards, identifying growth opportunities, and supporting strategic decision-making through quantitative financial insights.
Why Choose Me
My Experience Area
Projects
My Amazing Works
Experience
McDonald’s
Roles & Responsibilities
• Accelerated digital channel adoption by guiding customers on mobile ordering systems, increasing usage rates by 20% and reducing queue congestion.
• Reduced complaint recurrence by 30% through conducting root-cause analysis, implementing corrective actions, and coordinating with cross-functional operational teams.
• Trained 10+ employees on POS systems and compliance protocols, improving onboarding efficiency by 25% while maintaining zero financial discrepancies.
• Optimized order fulfillment workflows by collaborating with kitchen teams, ensuring adherence to 100% service performance standards during peak operational hours.
• Executed high-volume transaction processing and conducted inventory reconciliation audits, ensuring 100% accuracy in financial reporting and operational compliance.
ICICI Bank Ltd.
Roles & Responsibilities
• Directed 70+ payment gateway integrations by translating technical requirements into deployment workflows, ensuring seamless implementation across institutional banking systems.
• Improved cybersecurity efficiency by 30% through implementing transaction monitoring protocols and executing risk-based KYC/AML verification procedures.
• Achieved 10x portfolio growth by designing data-driven client retention strategies and strengthening relationships with high-value accounts at risk of attrition.
• Maintained 100% resolution rate within 20-minute service windows by diagnosing technical issues and coordinating with backend engineering teams.
• Developed Excel-based dashboards for portfolio analysis, enabling data-driven prioritization of client engagement and asset growth strategies.
DEGREE
EDUCATION
Master of Business Administration (Finance & Business Analytics)
2020 – 2022
Bachelor of Science (Biotechnology)
2016 – 2019
Professional Recognition & Feedback
Awesome Service
Testimonial 1
